Finding a breakdown towing service that understands your needs can be quite daunting. Below is an extract to help you interview your towing company. Ultimately, it will ensure that you hire a professional company that offers quality services.
What Services Do They Provide?
More often than not, you will need towing services when you contact the company. However, you should still inquire whether the company provides the following services:
- Locksmith services if you or lose your car keys or lock them in the car.
- Fuel delivery services if you happen to empty your fuel tank.
- Some towing companies will have experienced mechanics who offer on-site car repair. For instance, they might be able to repair radiator leaks and punctured tyres and replace worn-out spark plugs and fuel filters.
- If you travel off-road, consider companies that provide winch-out services.
- Your car could break down at night or during the weekend. As such, choose a company that offers 24/7 towing services.
Visit the company's premises and inspect their tow trucks. The tow trucks should have sufficient power to tow your vehicle. Consider companies that use flatbed tow trucks. Hook-and-chain towing could damage your car's transmission and other components.
What Is Their Operation Area?
Check the company's area of operation. If you travel away from your state, work with companies that have outlets in other states. Some companies have long-term partnerships with other towing services. As such, they will ask these companies to respond to your situation if they cannot assist you.
What Is Their Response Time?
How long will the towing service take to respond? Once your vehicle breaks down, the customer service department should be able to inform you how long the tow truck will take to arrive. This ensures that you make an informed decision as you hire the towing service.
What Safety Measures Do They Observe?
Inquire about the company's safety protocols. Typically, they should barricade the site to prevent accidents as they recover and load your car. The company should also have experienced staff to redirect traffic at the accident site when necessary.
Examine the company's terms and conditions. Ideally, the company should provide a quote once they arrive at the site. This helps prevent payment disputes. The personnel who respond to the incident should assess the condition of your vehicle before towing it. The company should take responsibility if your vehicle suffers additional damage during towing or storage.
Contact a breakdown towing service to learn more.